Effective Date: July 22, 2026

FactorySea (“FactorySea”, “we”, “our”, or “us”) is an AI-powered global B2B marketplace operated by Chongqing Digital Flow Network Technology Co., Ltd. (“Company”).

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect information when you access or use https://www.factorysea.com (the “Platform”), including any related products, services, applications, communications, and AI-powered features.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform.

1. Scope of this Privacy Policy

This Privacy Policy applies to all services provided through FactorySea, including but not limited to:

  • Buyer and supplier accounts
  • Manufacturer storefronts
  • Product listings
  • RFQ (Request for Quotation) services
  • AI-powered search, translation, recommendations, and customer support
  • Marketplace communications
  • Customer service
  • Marketing activities
  • APIs and platform integrations

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from the Platform. Users should review the privacy policies of those third parties separately.

2. Information We Collect

We may collect information directly from users, automatically through the Platform, or from lawful third-party sources.

2.1 Information You Provide

Depending on how you use FactorySea, we may collect information including:

  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Country or region
  • Business address
  • Billing information
  • Tax identification information
  • Business licenses
  • Certifications
  • Product information
  • RFQs
  • Messages
  • Reviews
  • Customer support requests
  • Documents and files voluntarily uploaded

Providing certain information may be necessary for account registration or access to specific Platform features.

2.2 Business Information

For manufacturers, suppliers, distributors, and other business users, we may collect:

  • Company profile
  • Factory information
  • Manufacturing capabilities
  • Product catalogues
  • Images and videos
  • Certificates
  • Quality management documentation
  • Public corporate information
  • Logos and trademarks provided by the user

Business information submitted for marketplace listings may become publicly accessible.

2.3 Automatically Collected Information

When you access the Platform, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Language settings
  • Pages visited
  • Search keywords
  • Clickstream data
  • Session duration
  • Referring websites
  • Cookies
  • Log files
  • Diagnostic information

2.4 AI Service Data

When using AI-powered services, FactorySea may process:

  • User prompts
  • Product descriptions
  • Translation requests
  • Search queries
  • AI customer support conversations
  • Generated content
  • Recommendation requests

AI-generated responses are created automatically and may contain inaccuracies. Users remain responsible for verifying business, legal, financial, technical, or commercial information before relying upon it.

3. Cookies and Similar Technologies

FactorySea uses cookies and similar technologies to:

  • Authenticate users
  • Maintain login sessions
  • Remember preferences
  • Improve website performance
  • Analyze traffic
  • Detect fraud
  • Enhance security
  • Personalize user experiences
  • Improve AI-powered services

Most browsers allow users to manage or disable cookies. Disabling cookies may affect the availability of certain Platform features.

4. How We Use Information

We may use collected information to:

  • Create and manage accounts
  • Operate the Platform
  • Verify business identities
  • Publish marketplace listings
  • Process RFQs
  • Facilitate communications
  • Improve search results
  • Recommend suppliers and products
  • Generate AI-assisted content
  • Detect abuse and fraud
  • Maintain platform security
  • Process payments
  • Respond to customer inquiries
  • Conduct analytics
  • Improve products and services
  • Comply with legal obligations
  • Protect our legitimate business interests

Where applicable, personal information is processed on one or more of the following legal grounds:

  • Performance of a contract
  • Legitimate business interests
  • User consent
  • Compliance with legal obligations
  • Protection of vital interests
  • Other lawful bases permitted under applicable legislation

6. Information Sharing

FactorySea does not sell personal information.

We may disclose information where reasonably necessary to:

  • Cloud hosting providers
  • Payment processors
  • Logistics partners
  • Email service providers
  • Analytics providers
  • AI technology providers
  • Identity verification providers
  • Customer support providers
  • Professional advisers
  • Regulatory authorities
  • Law enforcement agencies
  • Courts and government bodies
  • Successors in connection with mergers, acquisitions, financing, or business restructuring

Such disclosures will be made only where legally permitted or reasonably necessary for operating the Platform.

7. AI-Powered Services

FactorySea integrates artificial intelligence technologies to improve marketplace efficiency.

AI-powered features may include:

  • Product content generation
  • Product translation
  • Intelligent sourcing assistance
  • Semantic search
  • Product recommendations
  • Supplier recommendations
  • AI customer support
  • Content optimization

AI-generated content is provided for informational purposes only.

FactorySea does not guarantee the completeness, accuracy, legality, suitability, or reliability of AI-generated outputs. Users should independently verify all important information before making commercial decisions.

8. Third-Party Services

The Platform may integrate third-party services, including but not limited to:

  • Content delivery networks (CDN)
  • Cloud infrastructure providers
  • Payment gateways
  • Analytics platforms
  • Email delivery providers
  • Mapping services
  • AI service providers
  • Social media integrations
  • Advertising platforms

These services operate independently and are governed by their own privacy policies.

9. International Data Transfers

FactorySea serves users worldwide. Information may be transferred to, processed, or stored in countries outside your jurisdiction.

Where required by applicable law, appropriate safeguards will be implemented to facilitate lawful international transfers.

10. Data Security

FactorySea implements commercially reasonable technical and organizational measures designed to protect information, including:

  • SSL/TLS encryption
  • Secure authentication
  • Access controls
  • Firewalls
  • Malware protection
  • Security monitoring
  • Backup systems
  • Fraud detection mechanisms

No Internet transmission or electronic storage system can be guaranteed to be completely secure. Users acknowledge and accept the inherent risks associated with online communications.

11. Data Retention

Information is retained only for as long as reasonably necessary to:

  • Provide Platform services
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud
  • Comply with legal obligations

Retention periods may vary depending on applicable legal requirements and operational needs.

12. Your Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Submit complaints to competent supervisory authorities

Certain requests may be declined where permitted or required by applicable law.

13. Public Business Information

FactorySea is a public B2B marketplace.

Information voluntarily published by suppliers, manufacturers, distributors, or other business users—including company profiles, products, certifications, and contact information—may be publicly accessible.

Users are solely responsible for ensuring that published information is lawful, accurate, complete, and does not infringe the rights of any third party.

14. Children’s Privacy

FactorySea is intended exclusively for business users and individuals who have reached the minimum legal age applicable in their jurisdiction.

We do not knowingly collect personal information from children.

15. Marketing Communications

FactorySea may send users:

  • Service notifications
  • Security alerts
  • Account updates
  • Order information
  • RFQ notifications
  • Product announcements
  • Marketplace updates
  • Promotional communications

Users may opt out of marketing communications at any time. Essential service communications may continue to be sent where necessary.

16. User Responsibilities

Users are responsible for:

  • Maintaining account security
  • Protecting passwords
  • Providing accurate information
  • Updating account information
  • Complying with applicable laws
  • Respecting intellectual property rights
  • Using the Platform responsibly

17. Disclaimer

FactorySea operates solely as an online technology platform and B2B marketplace.

Unless expressly stated otherwise, FactorySea is not the manufacturer, seller, importer, exporter, distributor, inspection agency, logistics provider, or payment intermediary for products listed by independent business users.

FactorySea does not guarantee the quality, safety, legality, authenticity, availability, delivery, or fitness for any particular purpose of products or services offered by third parties.

All commercial transactions are conducted directly between buyers and suppliers. Users are responsible for conducting appropriate due diligence before entering into any transaction.

18. Changes to this Privacy Policy

FactorySea reserves the right to revise this Privacy Policy at any time.

Any updates become effective immediately upon publication unless otherwise specified. Continued use of the Platform after publication constitutes acceptance of the revised Privacy Policy.

19. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact:

FactorySea

Operated by Chongqing Digital Flow Network Technology Co., Ltd.

Website: https://www.factorysea.com

Email: [email protected]

We will process legitimate requests in accordance with applicable laws and within a reasonable period.

Last Updated: July 22, 2026